OptiRun - Bioprocess - SiteCare

A total service solution

Bioprocessing is growing ever more complex, fast-paced, and responsive to market. To meet these challenges, traditional “break-fix” coverage is no longer enough. A new, more proactive approach is needed.

SiteCare is a service contract designed to empower your in-house teams and ensure that your equipment performs optimally at all times.

Benefits of a SiteCare service agreement

Flexible with site-wide coverage across all your equipment

Customized, providing instrument service when, where, and as you need it

Supportive, delivering expertise and the skills needed throughout your equipment lifecycle

Uptime

Maximize equipment uptime

The best way to optimize uptime is to prevent downtime. SiteCare offers regular preventive maintenance visits, quarterly asset reviews with your Cytiva service team, and end-user training in best practices that enhance reliability.

Speed

Minimize unscheduled downtime

Should any Cytiva asset malfunction and your in-house team can’t address it, SiteCare gives you a priority path for fast support without having to wait for budget approval or a purchase order.

Simplicity

Simplify contract management

SiteCare is a single service plan covering all possible issues for all equipment. It simplifies budgeting and service contract management with one predictable expenditure that can be used in any way needed.

Rapid response

When your in-house teams need to escalate an issue, SiteCare provides priority support lines and guaranteed response times. Remote support is available and, if further service is needed, a visit from an OptiRun certified engineer is scheduled.

FLEXHours

FLEXHours let you spend your service budget where you need it, when you need it, as you need it. All of your equipment is consolidated into one easy-to-manage contract consisting of a core agreement enhanced with add-on services.

Spare Parts Advisory

Your on-site risk mitigation strategy:

Ready access to spare parts is essential to optimizing uptime and reducing risk. SiteCare includes our Spare Parts Advisory consulting service, a data-driven approach to determining what critical spare parts you need to keep on site.

OptiRun expert advisors use multiple key inputs to make ongoing recommendations throughout your equipment lifecycle. This service has helped one large biomanufacturing facility potentially mitigate hundreds of millions of dollars in revenue loss.

Training

Optimal usage for optimal productivity:

SiteCare gives you access to whatever training you need to maximize the life and productivity of your systems.

Training is conducted by Cytiva-certified instructors. Courses in End-User Operation teach how best to interact with your equipment, ensuring quality results. Courses in Care and Maintenance enhance the skills of your in-house engineers, saving time and money on downtime, repair calls, and service visits.

Quarterly service reviews

Proactively preventing downtime:

Your OptiRun SiteCare service team works consistently, collaboratively, and proactively with you to help your operations run smoothly.

SiteCare includes regular service reviews during which OptiRun experts analyze your current service-related practices. They determine opportunities to improve your equipment reliability and uptime through upgrades or additional training. They also identify and review ways to minimize the impact of maintenance on your operations.

The SiteCare plan provides comprehensive, site-wide coverage for all your bioprocess equipment

Full coverage	Add-on
Labor and travel	FLEXHours
Repair parts	Add-on / 10% off
Response times¹	24 h / 48 h / FE on site
Duration	12 months
Preventive maintenance visit	FLEXHours
Parts Advisory Service	Yes
Quarterly service reviews	Yes
Change control notifications	Yes
Priority callback	1 hour
Priority support line	Yes

¹ Accelerated response time available at an additional charge, may vary by region and equipment type

OptiRun service solutions for bioprocess: SiteCare