24×7 biomanufacturing

Our OptiRun service solutions are designed to help you achieve the outcomes you need for success.

Service expertise

ENGINEERING AND SCIENTIFIC EXPERTISE
Engineering and science working together

Our bioprocess equipment is designed, manufactured, and tested with a deep understanding of science and engineering.

OptiRun engineers and application specialists use this knowledge to apply established maintenance protocols and support all aspects of biomanufacturing scale-up, including single-use workflows, cell culture media and buffer preparation, and downstream biomolecule purification.

COMPLIANCE AND AUTOMATION EXPERTISE
Compliance in a global biomanufacturing environment

Our global presence gives us breadth as well as depth in regulatory knowledge and understanding. Our OptiRun service engineers are trained and certified to perform all services necessary to maintain your equipment in a qualified state throughout its lifecycle, including, IQ/OQ, SAT/FAT, and RQ.

End-to-end automation to optimize your FlexFactory operations

Our certified automation engineers are experts in all instrument and integrated automation platforms. Start-up support with automation engineers on site is available for both Cytiva and non-Cytiva equipment. Ongoing support includes 24×7 front-line and remote troubleshooting, cause and effect analysis, and active monitoring and event management.

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A new model of service
A new model of service
In over 30 countries
In over 30 countries
Service experts
Service experts
FE Satisfaction
FE Satisfaction

Service offerings

FEATURED SERVICES
Preventive and performance maintenance (PPM)

Keeping your bioprocess equipment at factory specifications

Preventive maintenance (PM) keeps your equipment properly calibrated to minimize breakdowns, ensure peak operational quality, and optimize outcomes.

OptiRun engineers conduct a full diagnosis of your systems and perform all maintenance and verification to maintain factory specifications and replace components as needed. Our tests were designed during product development and reflect functional tests performed during equipment manufacture.

FEATURED SERVICES
Hardware and software upgrades

Enhancing productivity, efficiency, and compliance

Any new functionality that has been developed for your equipment since it was purchased is included in our standard upgrades. For customized equipment, OptiRun equipment experts will assess your needs and define required upgrades.

Health checks for your aging equipment

A full picture on health and life-extension options

We’re committed to servicing your bioprocess assets up to 10 years after discontinuation. Our OptiRun service experts will also assess the health of older systems and any that have not been serviced by Cytiva in three years to develop a strategy to maintain, replace, or upgrade equipment. Written risk assessments and recommendations are provided to ensure you can continue processing without interruption.

Bioprocess plans

OptiRun service engineer assisting bioprocess users