Browse options designed to meet your needs.
We offer service for every Cytiva instrument.
| Technology support | Process | People |
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What does it mean to optimize your technology? Your equipment should deliver peak performance at all times. Our highly trained field engineers and service experts provide robust strategies for ensuring the continuous performance and reliability of your Cytiva assets throughout their lifecycle. |
Your Cytiva equipment must be optimized and in sync with your other assets, processes, and people. OptiRun’s data-driven advisory services help you implement an integrated strategy that optimizes your entire bioprocess workflow. |
What does it mean to optimize your people's performance? We’ve restructured how we deliver our service and application expertise to make it seamlessly accessible whenever it’s needed. Our training offerings ensure that your teams always have the expertise to use and maintain our technology optimally. |
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Equipment installation |
Service agreements and contracts |
>Resident service engineer |
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Preventive Maintenance |
Change Control Notifications |
Application and equipment training |
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IQOQ and re-qualification |
Spare parts advisory |
Care and maintenance training |
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Instrument upgrades |
Relocation support |
In-House team support |
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Repairs |
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Donation program |
In this success story, we hear from a customer who uses our equipment services web tool to raise service requests and track equipment history.
A research lab in Slovakia couldn’t wait two months for an ÄKTA™ chromatography system installation. With our OptiRun™ View remote solution, they didn’t have to.
In this customer sucess story, we spotlight one of the largest biotech institutes in Latin America, where field service technician Edson Pinto and his colleagues have maintained pre-pandemic levels of service through each wave of the global crisis.
Learn how our service solutions help us help our customers.
A prepared customer, remote tools, and a dedicated Cytiva service engineer resolve a chromatography system error in time to save a $235 000 sample lot.
Learn what it takes to complete preventive maintenance for a vaccine maker during a pandemic.
Learn how our team uses OptiRun™ Assist to collaborate with colleagues across the globe.
A COVID-19 vaccine hub needed 32 chromatography systems on a tight timeline. Learn how we did it.
A customer called us about a system error right before an overnight run. Here's how we handled it.
Customer confidence + engineer creativity = qualification accomplished. Click to read the story.
Whether your Cytiva asset is a single-unit operation or a large-scale enterprise solution,
OptiRun service solutions are with you every step of the LifeCycle from design to decommissioning.
We'll even help you donate your aging instruments so they can continue to serve the cause of science.
